Close
Search
Filters

International Shipping

About Customs, Duties & Taxes

 

When ordering from VideotelDigital.com, you're responsible for assuring the product can be lawfully imported to the destination country.

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Note:  Customs offices in some countries require the importer of record to provide a particular form of identification before releasing a shipment. As the importer of record, you or the party to whom you are shipping may be required to provide an identification number such as a Unique Identification Number, CPF, or Tax ID.

Those items for shipment to countries outside of the U.S. may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.

With respect to each item for which Import Fees have been calculated, you authorize Videotel, Inc.  (as applicable) to designate a carrier ("Designated Carrier") to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise, process and remit your actual Import Fees for such item.

"Import Fees Deposit" represents an estimate of the Import Fees that will be levied on the items in your order for shipment to countries outside of the U.S. By placing your order, you agree to allow Videotel, Inc.  and/or Merchant (as applicable) to collect the Import Fees Deposit for the applicable items in your order. This deposit will be used, on your behalf, to reimburse the Designated Carriers for the import fees that they have paid on your behalf to the appropriate authorities of the destination country.

You further agree that the Designated Carriers may disclose to Videotel, Inc. or Merchant (as applicable) the amount of actual Import Fees levied on the item you have purchased from Amazon Export and/or Merchant ("Actual Import Fees"). In the event that the Import Fees Deposit exceeds the Actual Import Fees, Amazon Export or Merchant (as applicable) will refund the difference to you.

In the case of gifts or other purchases made on behalf of another recipient, you also agree to grant the foregoing authorizations on behalf of the recipient designated in your order.

To obtain details regarding the Actual Import Fees, or to obtain documentation or receipts in connection with customs clearance, you may contact the Designated Carrier specified in your shipment confirmation e-mail.

These terms and conditions are in addition to the standard conditions of use of the Videotel Digital website. Pursuant to those terms, title and risk of loss for the items transfer to the recipient upon delivery to the common carrier in the United States.

Please note that Merchants participating in the International Direct program may have policies that differ from Videotel, Inc. Export's terms and conditions. For items you have purchased from a Merchant, please see the applicable Merchant's policies for any other terms and conditions that may apply to your purchase of such items.

Limitations

For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from VideotelDigital.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

Privacy

Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs and/or postal authorities.

Also, we may provide certain order, shipment, and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs and/or postal authorities in order to facilitate customs clearance and comply with local laws.

If the order is a gift, the package is marked "Gift," but the cost of the item is still stated on the customs form.

Customs authorities require the value of the gift item to be stated directly on the package.

Our Customers Love Us...
  • Science Museum of Oklahoma testimonial
    Most of our units have been replaced with Videotel equipment, many of which are still operating more than three years, as opposed to the few months we received from regular players.


    Gary Jones / Exhibits Techniican
    Science Museum of Oklahoma
  • Criswell Automotive testimonial
    Digital signage in the automotive retail industry is critical to advertising and brand awareness. Choosing hardware from Videotel has provided consistent performance and results.


    Chris Faber / IT Director
    Criswell Automotive
  • Caesars Entertainment Corporation testimonial
    We have had the VP71 industrial media player running 24/7 since February 2014 without a hiccup or reboot


    Terry Wilkie / Technical director of entertainment for the Las Vegas Region
    Caesars Entertainment Corporation
  • President / TTC INC/ The Travelers Channel testimonial
    In the past (5) years, our company TTC INC/The Travelers Channel has purchased about 100 DVD Videotel units. The company operates a 24 hour visitors channel called The Travelers Channel in hotels, the Videotel DVD player has been the answer to our prayers. The DVD player runs 24 hours a day, like a fine Swiss watch. And if there is a power outage, the unit comes right back on without a manual reset. The Videotel DVD player also plays all formats of DVD discs without any problems. I highly recommend these units to any one.


    Al D'Conti
    President / TTC INC/ The Travelers Channel
  • Audio Visual Manager / Foxwoods Resort Casino / MGM testimonial
    We have DVD players scattered throughout a massive property in retail and promotional areas. In the past, after a power interruption, a technician would have to physically walk to each location and power the units on. The units are not located in the most ideal locations. The life expectancy was only several months. We purchased our first Videotel DVD player several years ago and have not touched it again. I have since replaced all the units with Videotel players. The new V2200 is more compact and easier to place in tight areas. It has one simple job – PLAY, REPEAT. It is a great product at an affordable price!


    Gregory Houle
    Audio Visual Manager / Foxwoods Resort Casino / MGM
  • United Grinding testimonial
    I think that this unit has been phenomenal. We used several home based systems that would soon fail and we had almost daily problems. Now that we have switched. I do believe that our failure of DVD front side has never failed.


    Amy
    United Grinding
  • KG Fitness testimonial
    We have 4 different channels in our fitness center that play prere corded content. We used to buy new DVD players almost every month as they would die after 24hour daily use. Now with the industrial DVD players they run nonstop trouble free and are simple for our non technical staff to use. I would highly recommend there (I actually did to another gym) to anyone who needs constant play.


    Yehuda Fulda
    KG Fitness
  • Strike Industries, Inc. testimonial
    We have had great success using your Industrial DVD player. We use it for an incredibly simple application, but the durability and reliability of your player is a requirement. I like the new look as well.


    Michael E. Black / Vice President
    Strike Industries, Inc.
  • Skin Laundry testimonial
    From the minute I found Videotel on the internet I was excited. Finally something that looked simple and reliable.  It literally took 5 minutes from opening the box to get rid of all the previous pain and frustration. I will strongly recommend Videotel to anybody looking for a looping video solution. It's incredibly simple to setup, there is no strain on valuable bandwidth, and best of all it never falters.


    Chris Carey / CEO
    Skin Laundry
  • Renaissance Hotels testimonial
    We installed the HD2600 players the same day we received them. I installed the disc, pushed the power button and that was the last time I touched them. They are awesome.


    Jeff Becher / Director Of Engineering
    Renaissance Hotels
  • Rockwell Collins testimonial
    The industrial DVD player from Videotel has been helping my company to reduce several hours of downtime in the test stations that need to reproduce DVD movies continuously for 48 hours.


    Fidel Arrendondo Castro / Facilities Engineer
    Rockwell Collins
  • Ovation In Store testimonial
    Moving to solid state media players, the VP71 is now our "GO TO" player for all of our retail and commercial applications where video is looped. I've personally tested the player thinking of worst possible situations, and it's passed them all.


    Joe Miklos / Technical Director
    Ovation In Store
  • Rainbow Sandals testimonial
    From the moment of contact with Videotel they not only provided us with exceptional customer service but, Videotel’s products are incredibly reliable and simple to operate. We chose Videotel’s VP70 series media players to display educational videos to our retail customers and we couldn’t be happier with the solution.


    Pat Huber / Director
    Rainbow Sandals